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Updated Asking for Support (markdown)

JonnyWong16 2021-10-21 20:31:48 -07:00
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Asking-for-Support.md

@ -35,10 +35,12 @@ First you will need to download your logs by opening the web interface.
1. **Share the link** with support ([Discord](https://tautulli.com/discord), [Reddit](https://www.reddit.com/r/Tautulli)) by copying the URL of the page.
If Tautulli is unable to start, then the log file is located in the following locations:
* Git or zip based installation: `<Tautulli-install-directory>/logs/tautulli.log`
* Windows exe installation: `%LOCALAPPDATA%\Tautulli\logs\tautulli.log`
* macOS pkg installation: `~/Library/Application Support/Tautulli/logs/tautulli.log`
* Snap package installation: `/root/snap/tautulli/common/logs/tautulli.log`
* Docker installation: `<path to data>/logs/tautulli.log` where `<path to data>` is the folder from your bind volume mount
* Git or zip based installation: `<install-directory>/logs/tautulli.log` where `<install-directory>` is the folder where you cloned the git repository or extracted the zip file
### Notes:
* Upload the **entire** log file. Only uploading what you think is important just makes the process of figuring out what is wrong take longer.